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h2{font-family:var(--font-display);font-size:1.2rem;font-weight:600;color:var(--text);margin-top:32px;margin-bottom:12px}.legal-content h3{font-size:1rem;font-weight:600;color:var(--text);margin-top:20px;margin-bottom:8px}.legal-content p,.legal-content ul{color:var(--text-muted);line-height:1.7;margin-bottom:12px}.legal-content ul{padding-left:24px}.legal-content li{margin-bottom:6px}.legal-content a{color:var(--accent);text-decoration:underline}.legal-table-scroll{border:1px solid var(--border);border-radius:14px;margin:18px 0 20px;overflow-x:auto;-webkit-overflow-scrolling:touch}.legal-table{border-collapse:collapse;min-width:760px;width:100%}.legal-table td,.legal-table th{border-bottom:1px solid var(--border);color:var(--text-muted);font-size:.86rem;line-height:1.55;padding:12px 14px;text-align:left;vertical-align:top}.legal-table th{background:var(--surface-muted);color:var(--text);font-weight:650}.legal-table tr:last-child 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.stat-label{color:var(--muted);display:block;font-size:.75rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase}.admin-page .stat-value{font-size:1.85rem;margin:6px 0 4px}.admin-page .stat-value[data-neg=true]{color:#b91c1c}.admin-page .stat-hint{color:var(--muted);display:block;font-size:.78rem}.admin-inline-stats{display:flex;flex-wrap:wrap;gap:24px;margin-top:8px}.admin-inline-stats>div{align-items:baseline;display:flex;gap:8px}.admin-inline-stats strong{font-family:var(--font-display),sans-serif;font-size:1.35rem;font-weight:800}.admin-inline-stats span{color:var(--muted);font-size:.82rem}.admin-empty{color:var(--muted);font-style:italic;padding:24px 10px;text-align:center}.dash-greeting-eyebrow{color:var(--accent);display:block;font-size:.76rem;font-weight:850;letter-spacing:.08em;margin-bottom:7px;text-transform:uppercase}.ops-dashboard-grid{display:grid;grid-gap:12px;gap:12px;grid-template-columns:minmax(280px,.5fr) 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ease}.ops-summary-card:before{background:#d7dae1;border-radius:999px;content:"";height:4px;left:13px;position:absolute;right:13px;top:0}.ops-summary-card[data-tone=danger]:before{background:#ef4444}.ops-summary-card[data-tone=success]:before{background:#10b981}.ops-summary-card[data-tone=warm]:before{background:#f59e0b}.ops-summary-card:focus-visible,.ops-summary-card:hover{background:#fff;border-color:#dfe4ea;transform:translateY(-1px)}.ops-summary-card:focus-visible{outline:2px solid rgba(124,58,237,.28);outline-offset:3px}.ops-summary-card span{color:var(--muted);font-size:.71rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.ops-summary-card strong{color:var(--text);font-family:var(--font-display),sans-serif;font-size:1.42rem;font-weight:850;letter-spacing:0;line-height:1}.ops-summary-card small{color:var(--muted);font-size:.74rem;font-weight:650;line-height:1.25}.ops-lanes{display:grid;grid-gap:14px;gap:14px;grid-template-columns:repeat(5,minmax(0,1fr));margin-bottom:18px}.ops-lane{background:var(--card);border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 30px rgba(15,23,42,.04);display:flex;flex-direction:column;gap:14px;min-height:218px;padding:16px;position:relative;overflow:hidden}.ops-lane:before{background:#d7dae1;border-radius:999px;content:"";height:4px;left:16px;position:absolute;right:16px;top:0}.ops-lane[data-tone=danger]:before{background:#ef4444}.ops-lane[data-tone=info]:before{background:#06b6d4}.ops-lane[data-tone=accent]:before{background:var(--accent)}.ops-lane[data-tone=success]:before{background:#10b981}.ops-lane-head{align-items:flex-start;display:flex;gap:12px;justify-content:space-between}.ops-lane h2{color:var(--text);font-family:var(--font-display),sans-serif;font-size:1rem;font-weight:850;letter-spacing:0;margin:0}.ops-lane p{color:var(--muted);font-size:.76rem;line-height:1.35;margin:4px 0 0}.ops-lane-count{align-items:center;background:#f6f7f9;border:1px solid #e4e6ea;border-radius:999px;color:#111827;display:inline-flex;flex:0 0 auto;font-size:.95rem;font-weight:850;justify-content:center;min-height:34px;min-width:38px;padding:0 10px;text-decoration:none}.ops-lane[data-tone=danger] .ops-lane-count{background:#fff1f1;border-color:#fecaca;color:#b91c1c}.ops-lane[data-tone=info] .ops-lane-count{background:#ecfeff;border-color:#a5f3fc;color:#0e7490}.ops-lane[data-tone=accent] .ops-lane-count{background:var(--accent-soft);border-color:rgba(124,58,237,.18);color:var(--accent)}.ops-lane[data-tone=warm] .ops-lane-count{background:rgba(255,159,64,.12);border-color:rgba(255,159,64,.26);color:#b35a00}.ops-lane[data-tone=success] .ops-lane-count{background:#ecfdf5;border-color:#bbf7d0;color:#047857}.ops-lane-items{flex:1 1;gap:8px}.ops-lane-item,.ops-lane-items{display:flex;flex-direction:column}.ops-lane-item{background:#fbfbfc;border:1px solid #eceef2;border-radius:8px;color:inherit;gap:3px;min-height:62px;padding:10px 11px;text-decoration:none;transition:background .15s ease,border-color .15s ease}.ops-lane-item:hover{background:#fff;border-color:#dde2e8}.ops-lane-item-title{color:var(--text);font-size:.84rem;font-weight:800;line-height:1.25;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ops-lane-empty,.ops-lane-item-meta{color:var(--muted);font-size:.76rem;line-height:1.3}.ops-lane-empty{align-items:center;background:#fbfbfc;border:1px dashed #e5e7eb;border-radius:8px;display:flex;flex:1 1;justify-content:center;min-height:88px;padding:14px;text-align:center}.demandes-hero,.ops-recent{background:var(--card);border:1px solid var(--line);border-radius:8px;box-shadow:0 12px 30px 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#eceef2;border-radius:9px;color:inherit;display:grid;grid-gap:12px;gap:12px;grid-template-columns:minmax(0,1fr) auto;min-height:74px;padding:12px;text-decoration:none;transition:background .15s ease,border-color .15s ease,transform .15s ease}.ops-recent-item:hover{background:#fff;border-color:#dfe4ea;transform:translateY(-1px)}.ops-recent-source{align-items:center;background:#f3f4f6;border:1px solid #e5e7eb;border-radius:999px;color:#4b5563;display:inline-flex;font-size:.72rem;font-weight:850;justify-content:center;min-height:30px;padding:0 10px;white-space:nowrap}.ops-recent-source[data-source=voice]{background:#f8fafc;color:#334155}.ops-recent-source[data-source=whatsapp]{background:#ecfdf5;border-color:#bbf7d0;color:#047857}.ops-recent-main{display:flex;flex-direction:column;gap:4px;min-width:0}.ops-recent-main small,.ops-recent-main strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ops-recent-main strong{color:var(--text);font-size:.9rem;font-weight:850}.ops-recent-main small{color:var(--muted);font-size:.78rem;line-height:1.25}.ops-recent-meta{align-items:flex-end;color:var(--muted);display:flex;flex-direction:column;font-size:.74rem;font-weight:700;gap:6px;text-align:right;white-space:nowrap}.ops-recent-status{align-items:center;border-radius:999px;display:inline-flex;font-size:.68rem;font-weight:850;min-height:24px;padding:0 8px}.ops-recent-status[data-tone=warm]{background:rgba(255,159,64,.12);color:#b35a00}.ops-recent-status[data-tone=info]{background:rgba(56,178,172,.16);color:#0f766e}.ops-recent-status[data-tone=success]{background:#ecfdf5;color:#047857}.ops-recent-status[data-tone=neutral]{background:#f3f4f6;color:#4b5563}.ops-recent-status[data-tone=danger]{background:#fff1f1;color:#b91c1c}.ops-recent-empty{align-items:center;background:#fafafa;border:1px dashed #e5e7eb;border-radius:8px;color:var(--muted);display:flex;font-size:.86rem;justify-content:center;line-height:1.45;min-height:96px;padding:16px;text-align:center}.demandes-hero{align-items:center;display:flex;gap:24px;justify-content:space-between;margin-bottom:18px;padding:22px 24px}.demandes-hero h1{font-size:1.85rem}.demandes-hero p{color:var(--muted);font-size:.92rem;line-height:1.45;margin:8px 0 0;max-width:760px}.demandes-hero-stats{display:grid;flex:0 0 auto;grid-gap:10px;gap:10px;grid-template-columns:repeat(4,minmax(86px,1fr));min-width:420px}.demandes-hero-stats span{background:#fafafa;border:1px solid #e8e9ed;border-radius:8px;color:var(--muted);display:flex;flex-direction:column;font-size:.72rem;font-weight:750;gap:2px;justify-content:center;min-height:72px;padding:10px 12px;text-transform:uppercase}.demandes-hero-stats strong{color:var(--text);font-family:var(--font-display),sans-serif;font-size:1.42rem;font-weight:850;line-height:1}.appel-source-chip{align-items:center;border:1px solid #e5e7eb;border-radius:999px;color:var(--muted);display:inline-flex;flex:0 0 auto;font-size:.68rem;font-weight:800;margin-left:8px;max-width:110px;min-height:22px;padding:0 8px;text-transform:none;vertical-align:middle}.appel-source-chip[data-tone=success]{background:#ecfdf5;border-color:#bbf7d0;color:#047857}.appel-source-chip[data-tone=info]{background:#ecfeff;border-color:#a5f3fc;color:#0e7490}.appel-source-chip[data-tone=accent]{background:var(--accent-soft);border-color:rgba(124,58,237,.18);color:var(--accent)}.appel-source-chip[data-tone=warm]{background:rgba(255,159,64,.12);border-color:rgba(255,159,64,.26);color:#b35a00}.auto-page{display:flex;flex-direction:column;gap:18px}.auto-hero{align-items:center;background:var(--card);border:1px solid var(--line);border-radius:8px;box-shadow:0 12px 30px 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10px!important}.agent-field-row,.agent-fields{gap:10px!important}.agent-field-row{grid-template-columns:1fr!important}.agent-field label{font-size:.58rem!important;letter-spacing:.05em!important}.agent-field input,.agent-field select,.agent-field textarea,.agent-input{background:var(--app-panel)!important;border:1px solid var(--app-line)!important;border-radius:10px!important;box-shadow:none!important;font-size:16px!important;min-height:40px!important;padding:8px 10px!important}.agent-field input:focus,.agent-field select:focus,.agent-field textarea:focus,.agent-input:focus{border-color:rgba(22,163,74,.4)!important;box-shadow:0 0 0 2px rgba(22,163,74,.1)!important}.agent-field-hint{font-size:.64rem!important;line-height:1.2!important}.agent-check-row,.checkbox-label{font-size:.78rem!important;font-weight:650!important;gap:7px!important;margin-top:6px!important}.agent-hours-row{align-items:center!important;gap:6px!important;grid-template-columns:1fr auto 1fr!important}.agent-hours-sep{color:var(--app-muted)!important;font-size:.74rem!important}}